Many AP teams see strong automation results in year one—then value quietly erodes. Staff turnover, shifting priorities, and process drift reduce usage, and promised ROI fades. This session explains why it happens and how to prevent it with real-world habits, ownership, training, and simple governance that keep the system used, trusted, and delivering measurable value year after year.

This session is led by Tracey Knight, a former financial operations sales leader who now helps professionals select automation tools.