Navin is the EVP & Head-BPM Services. He spearheads all operations and transformations in the BPM space and works towards achieving client satisfaction by ensuring all of Datamatics’ deliverables reach its clients with top-grade quality. He is responsible for operational excellence, institutionalizing, and building operational rhythm. Navin has over 30 years of experience in managing operations, leading ERP practices and implementations, software and services delivery, system analysis & design, business analysis, management consultancy, corporate planning, equity research, and financial analysis. He has a rich experience of working in both IT Outsourcing and Manufacturing setups. Before joining Datamatics, Navin has worked with several reputed IT organizations, including iGate, Genpact, Birlasoft, and Polaris. Navin holds Master’s degrees in Economics and Oracle Application and a DBF from ICFAI. He is also trained in TQM and is Six Sigma Certified.