November 4-6, 2025   |   Caesars Palace   |   Las Vegas, NV

Agenda Session

Implementing an ERP System in a Challenging Environment

Nov 07 2024

10:00 AM - 10:50 AM PDT

Milano VI

Implementing an ERP system can be particularly challenging in environments steeped in tradition and complexity. My presentation will explore some strategies for successfully transitioning to an ERP system within a paper-focused business environment, characterized by reliance on outdated practices and entrenched systems.

Key Points:

  1. Paper-Focused Business: The transition from a paper-based system to a digital ERP requires addressing deep-rooted habits and processes. Emphasizing the importance of digitization and the benefits of streamlined workflows will be crucial in overcoming resistance to change.
    Inter-Company Mail Routing Issues: Many businesses still rely on physical mail routing for inter-company communication(we received mail deliveries twice a day), posing significant hurdles in an era where email and digital collaboration tools are standard. Addressing this challenge involves developing interim solutions and robust training to facilitate smoother transitions to electronic communication.
  2. Expertise in Legacy Systems: With over 100 combined years of expertise in the existing legacy systems across 16 staff members, it became essential to acknowledge and leverage this deep knowledge while gradually transitioning to the new ERP system. Strategies included knowledge transfer and creating support structures to mitigate the loss of valuable insights.
  3. Longstanding System: Our prior   system, in place since the early 1980s, reflected a deeply ingrained infrastructure that has evolved slowly over decades. This required a   careful and respectful approach to change management, ensuring that the new ERP system integrates seamlessly with existing processes.
    Inefficient Controls and Lengthy Processes: The prior system’s inefficient controls and lengthy processes highlight the need for streamlined operations through the ERP system. Identifying and addressing these inefficiencies will be key to realizing the full potential of the new system.
  4. Managing Through Change: Effective change management is crucial in navigating the complexities of transitioning from a legacy system to an ERP. This involves clear communication, phased implementation, and ongoing support to help employees adapt to new processes and technologies.

Speakers

Metra Railroad

- Director, Accounts Payable

© 2025 Diversified Communications. All rights reserved.