There always seems to be at least one: A member on your team that vocalizes everything they are thinking, and it turns out to be a multitude of negative thoughts. Having a toxic team member can damage the morale of your team, disrupt your culture, and leave you feeling like there’s nothing you can do to curb the negative impact. In this presentation, Monica Brooks will help you identify actionable steps you can take to diffuse negative employees while handling it in a calm and professional way.

Learning Objectives:

• How to give effective feedback
• How to check-in on your own bias
• How to effectively manage negative employees
• How to defuse negativity in the moment