Want to know how your customer deductions “stack-up” against those that are best-in-class? Jessica Butler will share the results and insights from the 2023 Customer Deduction Benchmark Survey. She will also provide you with Attain Consulting Group’s Deduction Management Maturity Model, which can help you measure the effectiveness of key deduction processes against best practices. If customer deductions impact your bottom line, this session should not be missed.

Learning Objectives:

1. Understand key performance metrics to measure deduction management.

2. Ability to benchmark their company’s deduction management performance against best-in-class performance.

3. Be able to use a Deduction Management Maturity Model to evaluate their company’s current processes and understand improvement opportunities.